Luxury Reservations Specialist - Curate Bespoke Stays

Auberge Collection; Santa Fe (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Bishop’s Lodge, Auberge Collection in Santa Fe seeks a Reservations Agent to be the welcoming gateway to our luxury experiences. You will curate reservations with grace and precision, input guest details, and tailor interactions to reflect the resort’s high standards.

Join a team that thrives on personalized service, knowledge of resort facilities, and seamless collaboration with other departments to deliver unforgettable stays for discerning guests.

Qualifications

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information.
• Respond to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintain complete knowledge of resort facilities/services, hours, accommodations, layouts, rates, packages, spa offerings, and local events.
• Assist and ensure effective guest challenge resolution by working with other departments to resolve issues and exceed expectations.
• Ensure billing and financial transactions are accurate and efficient, and upsell services when appropriate.

Skills

People skills

Sales skills

Phone manners

Team player

Job description

Bishop’s Lodge, Auberge Collection in Santa Fe seeks a Reservations Agent to be the welcoming gateway to our luxury experiences. You will curate reservations with grace and precision, input guest details, and tailor interactions to reflect the resort’s high standards.

Join a team that thrives on personalized service, knowledge of resort facilities, and seamless collaboration with other departments to deliver unforgettable stays for discerning guests.