Lodge Host & Front Desk Concierge

Bishop's Lodge, Auberge Collection; Santa Fe (NM); On-site; USD 25,000 - 32,000; Full time

Job summary

Bishop's Lodge, Auberge Collection in Santa Fe seeks a Lodge Host (Front Desk Agent) who will greet guests, manage check-in/out, and set the tone for an exceptional stay with warm, professional service.

You will handle reservations, communicate guest needs to departments, process payments, and maintain accurate records while delivering thoughtful hospitality. This is a hands-on front desk role requiring a friendly demeanor and strong communication skills.

Qualifications

• Minimum 1 year in a similar role.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Greet guests upon arrival and provide a warm, professional welcome.
• Manage smooth check-in and check-out processes.
• Handle room reservations, confirm guest information, assign rooms, and communicate special requests or accommodations to relevant departments.
• Provide accurate information regarding hotel services, amenities, and policies.
• Deliver exceptional customer service by promptly and professionally addressing guest inquiries, concerns, and requests.
• Process payments and handle financial transactions accurately, including cash handling and coordination with accounting.
• Serve as a central communication point between guests and hotel departments.
• Maintain accurate records of guest interactions, requests, and transactions.

Skills

Guest service

Communication

Multi-tasking

Hotel software

Cash handling

Tools

Hotel PMS

Reservations system

Job description

Bishop's Lodge, Auberge Collection in Santa Fe seeks a Lodge Host (Front Desk Agent) who will greet guests, manage check-in/out, and set the tone for an exceptional stay with warm, professional service.

You will handle reservations, communicate guest needs to departments, process payments, and maintain accurate records while delivering thoughtful hospitality. This is a hands-on front desk role requiring a friendly demeanor and strong communication skills.