Luxury Reservations Specialist

Omni Hotels & Resorts; Omaha (NE); Remote; USD 36,000 - 48,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Reservation Sales Associate at our Omni Customer Care Center. You will serve as a brand ambassador, delivering exceptional service and handling reservation inquiries with warmth and precision while maximizing revenue through consultative sales.

The role requires passion for luxury hospitality, strong communication, and the ability to manage high volumes with discretion and a guest-first approach.

Qualifications

• HS diploma or GED required.
• 3 years hotel or call center experience preferred.
• Computer proficiency to include Microsoft Office and Windows.

Responsibilities

• Deliver luxury service that reflects Omni standards.
• Build guest relationships with personalized reservation experiences.
• Process inbound reservation inquiries accurately with consultative sales.
• Assist guests with modifications, cancellations, upgrades, and requests.
• Promote the Select Guest loyalty program per brand standards.

Skills

Luxury service

Sales aptitude

Communication skills

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Windows

Job description

Omni Hotels & Resorts is seeking a Reservation Sales Associate at our Omni Customer Care Center. You will serve as a brand ambassador, delivering exceptional service and handling reservation inquiries with warmth and precision while maximizing revenue through consultative sales.

The role requires passion for luxury hospitality, strong communication, and the ability to manage high volumes with discretion and a guest-first approach.