Remote Luxury Reservation Specialist

Omni Hotels & Resorts; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Reservation Sales Associate to serve as a brand ambassador, delivering exceptional service through every interaction. You will handle inquiries, maximize revenue with consultative sales, and enroll guests into the Select Guest loyalty program.

The ideal candidate loves luxury hospitality, thrives in a fast-paced call center environment, and is committed to creating memorable guest experiences that reflect Omni's standards of service excellence.

Qualifications

• High School Diploma or GED required.
• 3 years hotel or call center experience preferred.
• Proficient with Microsoft Office and Windows.

Responsibilities

• Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts.
• Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences.
• Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities.
• Assist guests with reservation modifications, cancellations, upgrades, and special requests.
• Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures.
• Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach.
• Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership.
• Operate telephone and reservation systems with accuracy and efficiency.
• Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings.
• Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices.
• Perform additional duties and responsibilities as assigned to support operational and business needs.

Skills

Luxury hospitality

Sales aptitude

Strong communication

Guest relationship

Call center experience

Upselling skills

Education

High School Diploma or GED

Tools

Reservation system

Microsoft Office

Windows

Job description

Omni Hotels & Resorts is seeking a Reservation Sales Associate to serve as a brand ambassador, delivering exceptional service through every interaction. You will handle inquiries, maximize revenue with consultative sales, and enroll guests into the Select Guest loyalty program.

The ideal candidate loves luxury hospitality, thrives in a fast-paced call center environment, and is committed to creating memorable guest experiences that reflect Omni's standards of service excellence.