Luxury Reservations Specialist

Raffles Hotels & Resorts; Boston (MA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Discounted hotel rates

Health insurance

Dental insurance

Vision insurance

Life insurance

Development opportunities

CSR programs

Job summary

Raffles Boston is seeking a Reservations Coordinator to deliver efficient, accurate reservation services and maintain seamless communication with Sales, Revenue Management, Events, and Front Office teams to optimize room status and SOP adherence. The role requires at least 2+ years in a luxury hotel setting, a college degree preferred, and strong Excel, Opera PMS, and OTA extranets proficiency.

Excellent written and verbal communication, multitasking, and a commitment to Forbes 5-star standards

Qualifications

• 2+ years of prior experience in a related position in a luxury 5 star hotel preferred.
• College degree in hotel or business administration highly preferred.
• General knowledge of the Revenue Management/Sales & Marketing profession.
• Strong computer literacy with Opera PMS, OTA extranets and Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver efficient, accurate, and courteous reservation services.
• Maintain communication with Sales/Marketing/Events, Revenue Management, and Front Office regarding room status and SOPs.
• Participate in all trainings support department KPIs.
• Implement reservation sales programs and monitor results per brand standards.
• Monitor and control inventory levels in the PMS and report to Reservations Staff.
• Maintain selling skills, conversions and upselling.
• Handle group blocks, rooming lists, and timely entry of guest details.
• Ensure guest profiles are detailed and up-to-date.
• Respond to guest or customer concerns with optimal solutions for guest and hotel.
• Assist with setup of Groups for online bookings via Passkey.

Skills

Communication skills

Hotel reservations

Excel

Opera PMS

OTA extranets

Microsoft Office

Education

College degree in hotel or business administration

Tools

Opera PMS

OTA extranets

Microsoft Office

Passkey

Job description

Raffles Boston is seeking a Reservations Coordinator to deliver efficient, accurate reservation services and maintain seamless communication with Sales, Revenue Management, Events, and Front Office teams to optimize room status and SOP adherence. The role requires at least 2+ years in a luxury hotel setting, a college degree preferred, and strong Excel, Opera PMS, and OTA extranets proficiency.

Excellent written and verbal communication, multitasking, and a commitment to Forbes 5-star standards