Director of Luxury Residences & Guest Experience

Raffles Boston; Massachusetts; On-site; USD 190,000 - 212,000; Full time

Benefits offered by this job

Employee benefit card

Medical, dental, vision and life ins.

Job summary

Raffles Boston is seeking a Director of Residences to lead the homeowner experience from pre-move-in to ongoing living elegance. You will curate bespoke services, foster lasting relationships, and uphold the brand’s high standards of luxury service and hospitality.

The role requires 7–10 years in senior luxury residential or hospitality leadership, strong financial acumen, and a collaborative, proactive mindset to elevate every resident’s living experience.

Qualifications

• Bachelor's degree in hospitality management, business administration, real estate management, or related field.
• 7–10 years of senior management experience in ultra‑luxury residential properties, high-end hospitality operations, or private clubs.
• Strong financial literacy with budget, forecasting and P&L responsibility.

Responsibilities

• Lead the complete Homeowner Journey across all phases, from handover to welcome/orientation and ongoing service excellence.
• Oversee residential property operations including maintenance, security, housekeeping and amenity management.
• Coordinate HOA governance, communicate with stakeholders, and manage relationships with residents.

Skills

Leadership

Communication

Financial acumen

Project management

Education

Bachelor's degree in hospitality management, Business Administration, Real Estate Management, or related field

Tools

Opera PMS

Lightspeed

CRM software

Microsoft Office

Job description

Raffles Boston is seeking a Director of Residences to lead the homeowner experience from pre-move-in to ongoing living elegance. You will curate bespoke services, foster lasting relationships, and uphold the brand’s high standards of luxury service and hospitality.

The role requires 7–10 years in senior luxury residential or hospitality leadership, strong financial acumen, and a collaborative, proactive mindset to elevate every resident’s living experience.