Luxury Reservations Specialist – Forbes 5-Star

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Pacific Hospitality Group in Phoenix, AZ seeks a dedicated Reservations Coordinator to provide an exceptional booking experience aligned with Forbes Travel Guide 5-Star standards. This role involves managing guest reservations, enhancing pre-arrival experiences, and ensuring seamless operations through refined communication and attention to detail.

The ideal candidate is someone who thrives in a fast-paced luxury environment and is passionate about uplifting guest experiences. A high school education along with strong mathematical skills and proficiency in PMS software are essential.

Qualifications

• Knowledge of the English language for effective communication.
• Ability to lift, push, and pull a minimum of 20 pounds.
• Passion for providing excellent customer service.

Responsibilities

• Manage guest reservations and special requests.
• Handle guest communications through phone and email.
• Maintain guest information for personalized experiences.
• Process payments and changes to reservations.
• Work under pressure during peak times.

Skills

Refined communication skills

Attention to detail

Strong mathematical skills

Proficiency in Microsoft Office

Ability to manage multiple tasks

Education

High school education and relevant training

Additional education preferred

Tools

PMS software

SynXis

HMS

Revinate

Sertifi

Job description

Pacific Hospitality Group in Phoenix, AZ seeks a dedicated Reservations Coordinator to provide an exceptional booking experience aligned with Forbes Travel Guide 5-Star standards. This role involves managing guest reservations, enhancing pre-arrival experiences, and ensuring seamless operations through refined communication and attention to detail.

The ideal candidate is someone who thrives in a fast-paced luxury environment and is passionate about uplifting guest experiences. A high school education along with strong mathematical skills and proficiency in PMS software are essential.