Luxury Reservations Specialist

EOS Hospitality LLC; Beverly Hills (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off and Paid Sick Leave

Employee Travel Discounts

Training & Tuition

Free On-Site Parking

Job summary

L’Ermitage Beverly Hills is seeking a Reservations Agent to deliver warm, personalized service and manage reservations with precision. You will handle inquiries, upsell where appropriate, and coordinate with various hotel departments to ensure seamless guest experiences.

The role requires strong communication, 2+ years in hospitality, and flexibility to work weekends. Join a Five-Star property known for elegance and discretion in Beverly Hills.

Qualifications

• 2+ years direct customer service experience in a hotel/lodging environment highly preferred.
• Available and willing to work flexible hours, including weekends and holidays.
• High School diploma/GED.
• Proficient with computers and learning technical systems (Microsoft Office Suite, PMS experience, e.g., Opera or similar).
• Strong understanding of lodging operations, reservations, guest service etiquette, rates, packages, groups, and restrictions.
• Demonstrates leadership qualities with a positive team-focused attitude.

Responsibilities

• Provide telephone services for guests, vendors, and incoming inquiries and direct calls to the appropriate personnel.
• Manage reservations using the hotel's property management system, ensuring accuracy and attention to detail.
• Provide accurate information regarding room types, suites, availably, rates, and hotel amenities.
• Responds to all guest requests in a timely manner, assess needs and provide helpful information.
• Upsell and maximize revenue opportunities.
• Coordinate with sales, front desk, housekeeping, and guest services to ensure reservations are complete.

Skills

Customer service

Communication

Problem solving

Upselling

Team leadership

English proficiency

Education

High School diploma

Tools

PMS (Opera or similar)

Microsoft Office Suite

Job description

L’Ermitage Beverly Hills is seeking a Reservations Agent to deliver warm, personalized service and manage reservations with precision. You will handle inquiries, upsell where appropriate, and coordinate with various hotel departments to ensure seamless guest experiences.

The role requires strong communication, 2+ years in hospitality, and flexibility to work weekends. Join a Five-Star property known for elegance and discretion in Beverly Hills.