Luxury Reservations Specialist

Hyatt Hotels Corporation; Arlington, Northern (VA, KY); Hybrid; USD 9,500 - 16,000; Full time

Job summary

Park Hyatt Marrakech is seeking a dedicated Reservation Agent to join our Reservations team and deliver the highest standards of luxury hospitality. You will handle guest reservations with accuracy, helpfulness, and a guest-first mindset.

Reporting to the Reservations Manager, you will manage phone, email, and online bookings, upsell rate plans, and coordinate with other departments to ensure seamless arrivals and memorable stays.

Qualifications

• Experience in Reservations, Front Office, or Guest Services in hospitality.
• Knowledge of hotel reservation systems and property management systems preferred.
• Strong customer service orientation with excellent communication skills.
• Good organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluency in English and French required; Arabic an advantage.

Responsibilities

• Handle individual and group reservation requests via phone, email, and booking platforms.
• Provide accurate information on room types, rates, packages, and hotel facilities.
• Ensure reservations are entered correctly in the PMS and updated as required.
• Assist guests with modifications, cancellations, and special requests while maintaining Hyatt standards.
• Maximize revenue through upselling and cross-selling techniques.
• Monitor inventory and booking trends in coordination with Revenue/Front Office teams.
• Respond promptly to guest inquiries with professional service.
• Coordinate with hotel departments to ensure smooth arrivals and exceptional experiences.

Skills

Reservation experience

Customer service

Communication

Attention to detail

Multitasking

Upselling

Tools

PMS (Property Management System)

Job description

Park Hyatt Marrakech is seeking a dedicated Reservation Agent to join our Reservations team and deliver the highest standards of luxury hospitality. You will handle guest reservations with accuracy, helpfulness, and a guest-first mindset.

Reporting to the Reservations Manager, you will manage phone, email, and online bookings, upsell rate plans, and coordinate with other departments to ensure seamless arrivals and memorable stays.