Luxury Hotel Reservations Specialist

Royal Park Hotel; Rochester (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Royal Park Hotel in Rochester, Michigan, is seeking a Reservations Agent to join our dynamic team. You will deliver exceptional guest service and assist guests in booking their stays with accuracy and care.

The ideal candidate is energetic, hospitality-minded, detail-oriented, and able to multitask in a fast-paced luxury environment. Flexible hours, including weekends and holidays, are required to meet guest needs and uphold our high standards.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Basic computer skills and experience with reservation software.
• Ability to work flexible hours, including weekends and holidays.
• Positive attitude and willingness to learn and grow in the role.

Responsibilities

• Provide exceptional customer service to guests.
• Assist guests in booking their stays and manage reservations.
• Maintain accuracy and attention to detail in all bookings.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Basic computer skills

Reservation software

Flexibility

Education

High school diploma

Tools

Reservation software

Job description

Royal Park Hotel in Rochester, Michigan, is seeking a Reservations Agent to join our dynamic team. You will deliver exceptional guest service and assist guests in booking their stays with accuracy and care.

The ideal candidate is energetic, hospitality-minded, detail-oriented, and able to multitask in a fast-paced luxury environment. Flexible hours, including weekends and holidays, are required to meet guest needs and uphold our high standards.