Luxury Reservations Sales Leader

Hyatt Hotels Corporation; Park City (UT); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

World class resort

Fortune’s 100 best companies to work.?

Unlimited fitness center access

Tuition or wellbeing reimbursement

Discounted Hyatt rates

Flexible schedules

Employee discounts on spa services

Job summary

Hyatt Hotels Corporation in New York seeks a Reservations Sales Manager to lead the reservations team, drive service quality and optimize revenue. You will manage reservation workflows, coach staff, collaborate with Finance and Revenue teams, and hire new team members as needed while maintaining a guest-focused culture across the property.

With a minimum of 3 years in sales/customer service in hospitality, you will excel at communication and organization, handling flexible scheduling including

Qualifications

• Minimum of 3 years of high-end sales and customer service experience, preferably in a call center or hospitality setting.
• Proficiency with GDS and reservations software is preferred.
• Exceptional verbal and written communication skills.
• Experience in developing and delivering training materials.
• Excellent time management, attention to detail and organization.
• Professional demeanor with strong communication.
• Flexibility to work weekdays, weekends, nights and holidays.

Responsibilities

• Manage reservations processes to maximize efficiency and guest satisfaction.
• Lead and coach the reservations team to ensure quality service.
• Collaborate with Finance to align labor and expenses with budget.
• Coordinate with Revenue Manager to align staffing with demand.
• Interview and hire as needed.
• Oversee training programs for new hires and ongoing staff development.

Skills

Sales experience

Customer service

Verbal communication

Written communication

Time management

Tools

GDS

Reservations software

Job description

Hyatt Hotels Corporation in New York seeks a Reservations Sales Manager to lead the reservations team, drive service quality and optimize revenue. You will manage reservation workflows, coach staff, collaborate with Finance and Revenue teams, and hire new team members as needed while maintaining a guest-focused culture across the property.

With a minimum of 3 years in sales/customer service in hospitality, you will excel at communication and organization, handling flexible scheduling including