Luxury Reservations Agent — Curate Elegant Guest Stays

Royal-Park-Hotel; Rochester (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Multiple Medical Plans

Dental & Vision Coverage

24/7 Teledoc

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Royal Park Hotel in Rochester, MI, is seeking a Reservations Agent to join our luxury team. You will provide exceptional guest service and assist guests in booking their stay, ensuring seamless reservations and a positive experience from inquiry to checkout.

The ideal candidate is energetic, customer-focused, and highly organized, with strong communication skills. Flexibility to work weekends and holidays is required as part of our dynamic, upscale environment.

Qualifications

• High school diploma or equivalent.
• Hospitality or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and detail orientation.
• Basic computer skills and experience with reservation software.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Provide exceptional customer service to guests.
• Assist guests in booking stays and managing reservations.
• Maintain accurate guest information and requests.

Skills

Communication

Interpersonal skills

Multitasking

Organization

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Royal Park Hotel in Rochester, MI, is seeking a Reservations Agent to join our luxury team. You will provide exceptional guest service and assist guests in booking their stay, ensuring seamless reservations and a positive experience from inquiry to checkout.

The ideal candidate is energetic, customer-focused, and highly organized, with strong communication skills. Flexibility to work weekends and holidays is required as part of our dynamic, upscale environment.