Luxury Activities Reservations Concierge

Beemok Hospitality Holdings LLC; United States; On-site; USD 34,000 - 47,000; Full time

Job summary

Beemok Hospitality Holdings LLC is seeking a Reservations professional to deliver world-class telephone service, tailor experiences, and accurately process reservations across channels. You will qualify guest needs, collaborate with concierge and front office, and uphold luxury standards while driving revenue.

Ideal candidates have strong communication, data-entry accuracy, and the ability to multitask in a fast-paced, guest-centric environment.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience, preferably in hospitality.
• Clear verbal, written and listening communication with a polished telephone presence.

Responsibilities

• Deliver refined telephone service while selling, confirming, and managing reservations.
• Qualify guest needs and curate experiences within brand standards to maximize satisfaction and revenue.
• Process reservations accurately through multiple channels (online, email, fax, voicemail, third-party systems).
• Achieve revenue goals while maintaining luxury guest experience.
• Provide information about amenities, hours, events with attention to detail.
• Communicate reservation details to operating departments for seamless service.
• Collaborate with concierge and front office to deliver elevated experiences.
• Maintain adherence to brand standards and confidentiality.

Skills

Customer Service

Communication

Multitasking

Data Entry

Hospitality Experience

Education

High school diploma or GED

Job description

Beemok Hospitality Holdings LLC is seeking a Reservations professional to deliver world-class telephone service, tailor experiences, and accurately process reservations across channels. You will qualify guest needs, collaborate with concierge and front office, and uphold luxury standards while driving revenue.

Ideal candidates have strong communication, data-entry accuracy, and the ability to multitask in a fast-paced, guest-centric environment.