Luxury Reservations Sales Specialist

The Setai Hotels; Miami Beach, Northern (FL, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

The Setai Miami Beach seeks a Reservations Sales Agent to deliver a luxury guest experience, manage room inventory, and handle reservation inquiries with precision. You will contribute to Forbes Five Star standards by extending thoughtful service and efficient reservation handling.

Applicants should have 3+ years in luxury hotel reservations, strong communication, and the ability to upsell while maintaining discretion and a polished, professional demeanor.

Qualifications

• High School diploma or equivalent with a minimum of 3 years as a luxury hotel reservationist.
• Strong guest service orientation with professional presentation and discretion.
• Experience handling reservation inquiries and upselling where appropriate.

Responsibilities

• Manage reservations with accuracy and timeliness.
• Answer calls, handle bookings, and respond to guest requests.
• Upsell services to optimize revenue while maintaining guest satisfaction.

Skills

Guest service

Communication

Organization

Multitasking

Sales skills

Education

High School diploma + 3+ years luxury reservations experience

Tools

Revinate

Opera PMS

Job description

The Setai Miami Beach seeks a Reservations Sales Agent to deliver a luxury guest experience, manage room inventory, and handle reservation inquiries with precision. You will contribute to Forbes Five Star standards by extending thoughtful service and efficient reservation handling.

Applicants should have 3+ years in luxury hotel reservations, strong communication, and the ability to upsell while maintaining discretion and a polished, professional demeanor.