Luxury Reservations Sales Specialist

The Setai; Miami Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Setai Miami Beach is seeking a Reservations Sales Agent to deliver personalized, efficient service for Forbes Five Star guests. You will manage reservations, handle inquiries by phone, and upsell where appropriate to optimize revenue while maintaining privacy and discretion.

This full‑time on‑site role requires a polished, detail‑oriented professional with strong computer skills and a passion for luxury hospitality. Fluency in English is required; additional languages are a plus.

Qualifications

• High School diploma or equivalent and 3+ years as a reservationist for a luxury hotel or equivalent experience.
• Experience handling reservations for luxury properties and strong understanding of guest privacy and discretion.
• Proficiency with PMS systems and hotel email, internet, and scheduling tools.

Responsibilities

• Manage all reservations with accuracy and timeliness.
• Answer calls promptly and upsell where appropriate.
• Maintain guest preference databases for personalized service.
• Collaborate with departments to ensure seamless operations.
• Provide detailed information on hotel facilities and local events.

Skills

Reservation management

Upselling techniques

Phone etiquette

Multitasking

Discretion

English fluent

Education

High School diploma

Tools

PMS software

Opera

Revinate

Job description

The Setai Miami Beach is seeking a Reservations Sales Agent to deliver personalized, efficient service for Forbes Five Star guests. You will manage reservations, handle inquiries by phone, and upsell where appropriate to optimize revenue while maintaining privacy and discretion.

This full‑time on‑site role requires a polished, detail‑oriented professional with strong computer skills and a passion for luxury hospitality. Fluency in English is required; additional languages are a plus.