Luxury Reservations Leader

Highgate; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Highgate Hotels in New York seeks an experienced Reservations Manager to lead the reservations department for a luxury property on Park Lane New York. You will maximize revenue opportunities, ensure reservation accuracy, and deliver exceptional guest service.

The role requires leadership, strong knowledge of OPERA V5 and OPERA Cloud PMS, advanced Excel, and the ability to coach and develop a high-performing team in a fast-paced environment.

Qualifications

• Minimum 3-5 years of hotel reservations experience with 2+ years in a supervisory role.
• Luxury hotel experience preferred.
• Strong knowledge of OPERA V5 and OPERA Cloud PMS required.
• Advanced Microsoft Excel skills.
• Excellent phone etiquette with guest-focused communication.
• Proven leadership ability with coaching and team motivation.
• Strong organizational and time-management skills.

Responsibilities

• Manage the day-to-day operations of the Reservations Department.
• Lead, coach, train, and develop reservation agents to achieve goals.
• Monitor reservation activity, room inventory, and booking trends to maximize occupancy and revenue.
• Ensure accuracy of reservations, room assignments, rate codes, packages, and market segment coding.
• Work with Revenue Management, Front Office, and Sales to optimize hotel performance.
• Prepare and analyze reservations reports using Excel.

Skills

Leadership

Communication

Guest service

Time management

Tools

OPERA V5 / OPERA Cloud PMS

Excel

Job description

Highgate Hotels in New York seeks an experienced Reservations Manager to lead the reservations department for a luxury property on Park Lane New York. You will maximize revenue opportunities, ensure reservation accuracy, and deliver exceptional guest service.

The role requires leadership, strong knowledge of OPERA V5 and OPERA Cloud PMS, advanced Excel, and the ability to coach and develop a high-performing team in a fast-paced environment.