Luxury Reservations Manager: Lead Team & Revenue Growth

Fouquet's New York; New York (NY); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Time Off

Job summary

Fouquet’s New York is seeking a Reservations Manager to lead the reservations department and optimize inventory to maximize occupancy and revenue. You will supervise the reservations team, respond to guest inquiries, and coordinate with Sales and Revenue for pricing strategies.

The role requires 3–5 years in hotel reservations or front office, supervisory experience, and proficiency with PMS, Channel Manager, GDS, CRS, and Extranets. Office-based, with weekend/holiday shifts.

Qualifications

• 3–5 years of hotel reservations or front office experience.
• Supervisory or management experience.
• Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Proficiency in Microsoft Office, especially Excel.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Oversee the daily operations of the reservations department.
• Supervise, train, and schedule reservations team members.
• Manage room inventory to maximize occupancy and revenue.
• Monitor reservation systems and ensure booking accuracy.
• Handle individual and group reservations, modifications, and cancellations.
• Respond promptly to guest inquiries via phone, email, and online booking platforms.
• Resolve guest complaints and special reservation requests professionally.
• Coordinate with Sales and Revenue teams on pricing strategies and room availability.
• Analyze booking trends, occupancy reports, and forecasting data.
• Maintain accurate guest and reservation records.
• Prepare daily, weekly, and monthly reservation performance reports.
• Assist with implementing promotional packages and seasonal offers.

Skills

Leadership

Customer service

Problem solving

Attention to detail

Time management

Data analysis

Upselling

Communication

Reservation software

Tools

PMS

Channel Manager

GDS

CRS

Extranets

Job description

Fouquet’s New York is seeking a Reservations Manager to lead the reservations department and optimize inventory to maximize occupancy and revenue. You will supervise the reservations team, respond to guest inquiries, and coordinate with Sales and Revenue for pricing strategies.

The role requires 3–5 years in hotel reservations or front office, supervisory experience, and proficiency with PMS, Channel Manager, GDS, CRS, and Extranets. Office-based, with weekend/holiday shifts.