Luxury Reservations Lead for Premier Properties

Amasé; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury vacation rental company in Dallas is seeking a Reservations Manager to oversee the guest lifecycle from inquiry to confirmed reservation. You will manage a range of booking inquiries across various channels, ensuring guests receive exceptional service throughout the process. The ideal candidate will have 3 to 7 years of experience in hospitality or luxury travel and excellent communication skills. This role includes developing efficient reservation workflows and tracking performance metrics to support business growth.

Qualifications

• 3–7+ years of experience in hospitality, luxury travel, or guest services.
• Ability to represent the brand professionally with guests and partners.
• Experience with hospitality management systems preferred.

Responsibilities

• Manage inbound reservation inquiries across multiple channels.
• Respond promptly and professionally to inquiries.
• Convert inquiries into confirmed reservations while maintaining service standards.

Skills

Strong written and verbal communication skills

Highly organized

Attention to detail

Ability to manage multiple inquiries

Comfortable working across digital platforms

Tools

Track PMS

HubSpot

Job description

A luxury vacation rental company in Dallas is seeking a Reservations Manager to oversee the guest lifecycle from inquiry to confirmed reservation. You will manage a range of booking inquiries across various channels, ensuring guests receive exceptional service throughout the process. The ideal candidate will have 3 to 7 years of experience in hospitality or luxury travel and excellent communication skills. This role includes developing efficient reservation workflows and tracking performance metrics to support business growth.