Luxury Reservations & Guest Experience Specialist

Harri; Virginia; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off

401(k) with match

On-the-job training

Education allowance

Advancement potential

Flexible schedules

Employee events

Complimentary uniforms

Daily chef-made meals

Referral bonuses

Competitive pay

Job summary

The Inn at Little Washington is hiring a Guest Relations and Reservations Agent to act as a brand ambassador and first point of contact for guests seeking room and dinner experiences. You will maximize revenue while ensuring Forbes 5-Star and AAA 5-Diamond standards are upheld.

The role requires handling inquiries, coordinating with the reservations team, and providing exceptional service in a luxury environment. Flexibility to work evenings and weekends is expected.

Qualifications

• Hospitality or guest service background preferred.
• 1 year in an office setting required.
• 1 year in guest/customer service required.
• Ability to work evenings, weekends, and holidays.
• Well-groomed appearance; tattoos covered.

Responsibilities

• Deliver guest service per Forbes 5-Star, AAA 5-Diamond, and Michelin 3-Star Standards.
• Handle reservations via phone, email, and online.
• Coordinate with Agents to meet daily tasks and guest needs.
• Complete reservation confirmations.
• Operate multiple reservation systems.
• Guide guests to complete reservations with relevant information.
• Maintain cleanliness of the department per procedures.
• Serve as ambassador to The Inn at Little Washington.

Skills

Hospitality experience

Sales background

Office experience

Guest service experience

Flexibility

Communication

Tools

Microsoft Office

ResortSuite

Tock

Chrome

Job description

The Inn at Little Washington is hiring a Guest Relations and Reservations Agent to act as a brand ambassador and first point of contact for guests seeking room and dinner experiences. You will maximize revenue while ensuring Forbes 5-Star and AAA 5-Diamond standards are upheld.

The role requires handling inquiries, coordinating with the reservations team, and providing exceptional service in a luxury environment. Flexibility to work evenings and weekends is expected.