Luxury Housekeeping Manager

Inn at Little Washington; Virginia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

Paid time off

Retirement plan

Employee dining program

Professional development opportunities

Job summary

The Inn at Little Washington, a Forbes Five-Star, Michelin Two-Star luxury property, seeks a Housekeeping Manager to lead daily operations across guest rooms and public spaces. You will supervise Supervisors, Housekeepers, and Attendants, ensuring impeccable standards and guest comfort.

Responsibilities include budgeting, labor management, procurement, training programs, and cross-department collaboration to maintain flawless presentation and service.

Qualifications

• 3+ years’ progressive housekeeping experience, including at least 2 years in a supervisory or management capacity.
• Proven ability to lead, develop, and hold accountable a team of 10+ staff members.
• Strong understanding of luxury housekeeping standards, cleaning techniques, and quality inspection processes.
• Experience managing departmental budgets, labor costs, and supply inventories.
• Proficiency in Microsoft Office (Excel, Word) and timekeeping systems (Paycom or comparable).
• Effective communication skills in English, both verbal and written.

Responsibilities

• Inspect guest rooms, public areas, building common spaces, and back-of-house areas daily to ensure Forbes Five-Star presentation and cleanliness standards.
• Establish and enforce detailed cleaning protocols, checklists, and quality benchmarks for all room types and public areas.
• Coordinate with Front Office on arrivals, departures, VIP guests, room moves, and maintenance-related room blocks.
• Communicate maintenance issues and track resolution through completion.
• Conduct regular deep-cleaning projects and seasonal refresh initiatives.

Skills

Housekeeping management

Budget management

Staff supervision

Quality inspection

Hospitality standards

Excel

English communication

Shift scheduling

PMS familiarity

Tools

Paycom

Agilysys Versa

Job description

The Inn at Little Washington, a Forbes Five-Star, Michelin Two-Star luxury property, seeks a Housekeeping Manager to lead daily operations across guest rooms and public spaces. You will supervise Supervisors, Housekeepers, and Attendants, ensuring impeccable standards and guest comfort.

Responsibilities include budgeting, labor management, procurement, training programs, and cross-department collaboration to maintain flawless presentation and service.