Reservations Agent

Harri; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision and dental insurance (f

Paid time off

401(k) retirement plan with match

On-the-job training

Employee education allowance

Advancement potential

Flexible schedules

Employee appreciation events

Complimentary uniforms

Delicious family meals daily

Referral bonuses

Competitive pay

Job summary

The Inn at Little Washington is seeking a Guest Relations and Reservations Agent to assist guests as a brand ambassador, helping select room and dinner experiences while maximizing revenue. Serve as concierge for activities in the area and ensure Forbes 5-Star and AAA 5-Diamond standards are met.

Responsibilities include handling reservations, answering questions, and coordinating with the Reservations Manager to maintain high standards and seamless guest experiences.

Qualifications

• Hospitality experience preferred, but not required.
• Experience in guest/customer service is valued.
• Experience in an office setting is preferred (1+ year).
• Flexibility to work evenings, weekends, and holidays.
• Must be well-groomed and presentable; tattoos should be covered.

Responsibilities

• Deliver guest service per Forbes 5-Star, AAA 5-Diamond, and Michelin standards.
• Handle incoming calls and emails for reservations and special requests; process online reservations and gift Certificates.
• Coordinate with team to ensure tasks are completed and guest needs are met.
• Confirm reservations and operate reservation systems.
• Guide guests toward completing reservations and answer questions; act as ambassador to The Inn.

Skills

Customer service

Communication

Multitasking

Time management

Professional demeanor

Tools

ResortSuite PMS

Microsoft Office

Job description

Located in the picturesque town of Washington, Virginia.

30 minutes from Culpeper, Front Royal, and Warrenton, Virginia
40 minutes from Gainesville and Stephen City, Virginia
Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in our growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

Summary

The Guest Relations and Reservations Agent is responsible for assisting guests by serving as a brand ambassador being able to articulate services The Inn provides to offer wealth of knowledge to all guests. The Reservations Agent serves as the guests’ first interaction with The Inn and sets the tone for the experience to come. The agent assists the guest by helping them select the ideal experience of room and dinner reservation, while maximizing revenue. The Reservation Agent also serves as concierge, assisting the guest by answering questions about additional activities and attractions available in the area. Paramount to this role is providing guest service in accordance with Forbes 5-Star and AAA 5-Diamond standards.

ESSENTIAL FUNCTIONS

• Deliver guest service in accordance with Forbes 5-Star, AAA 5-Diamond, and Michelin 3-Star Standards.
• Manage incoming phone calls and emails related to room reservations, dinner reservations, and special requests. Includes the processing of online reservations, gift certificates, and general inquiries.
• Communicate with fellow Agents to ensure daily tasks are being completed and guest needs are being met.
• Complete reservation confirmations.
• Operate several computer-based reservation systems.
• Requires the ability to guide guests toward completion of a reservation by providing relevant information and answering questions.
• Consistently meet the Inn’s uniform and grooming standards.
• Requires the capacity for following written and verbal instructions and eagerness to learn.
• Maintaining cleanliness of the department by regularly dusting and vacuuming the office as directed by the Reservations Manager.
• Ensuring the sanitization of the workstations by cleaning and disinfecting the desk, computer and phone per standing procedures provided by the Reservations Manager.
• Consistently serve as an ambassador to The Inn at Little Washington in all interactions
• Other duties as assigned.

QUALIFICATIONS

• Hospitality experience is preferred, but not essential.
• Sales background preferred, but not essential.
• At least 1 year of experience in an office setting.
• At least 1 year of experience in guest/customer service.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Must be well-groomed and well-presented. All visible tattoos must be covered.

EXPECTED ATTITUDES & SKILLS

• Must be able to communicate with guests in a pleasant and professional manner.
• Must have the ability to multi-task and handle large call volumes.
• Must possess excellent analytical, organizational, and time management skills.
• Must have the ability to prioritize and quick problem-solving skills.
• Being a role model, exhibiting curiosity, empathy, agility, and entrepreneurial mindset.
• Having a passion for the brand by taking responsibility and ownership,
• Possessing excellent interpersonal skills and a professional demeanor.
• Refined communication skills; both verbal and written.
• Preferred ability to speak 2nd language, Spanish or French.
• Computer proficiency, preferably in Microsoft, Chrome, Tock, ResortSuite Property Management System.

The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws