Five-Star Housekeeping Manager – Luxury Property

The Inn at Little Washington; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Employee dining

Professional development

Job summary

The Inn at Little Washington in Virginia seeks a seasoned Housekeeping Manager to lead daily operations across guest rooms, public spaces, and back‑of‑house areas, upholding Forbes Five‑Star standards. You will supervise Supervisors, Housekeepers, Housemen, and Attendants; own scheduling, budgets, and inventory; and partner with Front Office, Facilities, and F&B to deliver flawless guest experiences.

Applicants should demonstrate luxury property experience, exceptional communication, and a

Qualifications

• 3+ years’ progressive housekeeping experience, including at least 2 years in a supervisory or management capacity.
• Proven ability to lead, develop, and hold accountable a team of 10+ staff members.
• Strong understanding of luxury housekeeping standards, cleaning techniques, and quality inspection processes.
• Experience managing departmental budgets, labor costs, and supply inventories.
• Proficiency in Microsoft Office (Excel, Word) and timekeeping systems (Paycom or comparable).
• Effective communication skills in English, both verbal and written.

Responsibilities

• Inspect guest rooms, public areas, building common spaces, and back-of-house areas daily to ensure Forbes Five-Star presentation and cleanliness standards.
• Establish and enforce detailed cleaning protocols, checklists, and quality benchmarks for all room types and public areas.
• Ensure all guest room special requests, VIP preparations, and turndown service are completed accurately and on time.
• Coordinate with the Front Office on daily arrivals, departures, VIP guests, room moves, and any maintenance-related room blocks.
• Communicate maintenance issues, fixture damage, and items requiring repair to the Facilities team promptly, tracking resolution through completion.
• Conduct regular deep-cleaning projects and seasonal refresh initiatives to maintain the property at the highest standard.

Skills

Staff leadership

Budget management

Quality control

English proficiency

MS Office

Timekeeping systems

Tools

Agilysys Versa

Paycom

Job description

The Inn at Little Washington in Virginia seeks a seasoned Housekeeping Manager to lead daily operations across guest rooms, public spaces, and back‑of‑house areas, upholding Forbes Five‑Star standards. You will supervise Supervisors, Housekeepers, Housemen, and Attendants; own scheduling, budgets, and inventory; and partner with Front Office, Facilities, and F&B to deliver flawless guest experiences.

Applicants should demonstrate luxury property experience, exceptional communication, and a