Luxury Reservations & Guest Relations Specialist

Harri; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision and dental insurance (f

Paid time off

401(k) retirement plan with match

On-the-job training

Employee education allowance

Advancement potential

Flexible schedules

Employee appreciation events

Complimentary uniforms

Delicious family meals daily

Referral bonuses

Competitive pay

Job summary

The Inn at Little Washington is seeking a Guest Relations and Reservations Agent to assist guests as a brand ambassador, helping select room and dinner experiences while maximizing revenue. Serve as concierge for activities in the area and ensure Forbes 5-Star and AAA 5-Diamond standards are met.

Responsibilities include handling reservations, answering questions, and coordinating with the Reservations Manager to maintain high standards and seamless guest experiences.

Qualifications

• Hospitality experience preferred, but not required.
• Experience in guest/customer service is valued.
• Experience in an office setting is preferred (1+ year).
• Flexibility to work evenings, weekends, and holidays.
• Must be well-groomed and presentable; tattoos should be covered.

Responsibilities

• Deliver guest service per Forbes 5-Star, AAA 5-Diamond, and Michelin standards.
• Handle incoming calls and emails for reservations and special requests; process online reservations and gift Certificates.
• Coordinate with team to ensure tasks are completed and guest needs are met.
• Confirm reservations and operate reservation systems.
• Guide guests toward completing reservations and answer questions; act as ambassador to The Inn.

Skills

Customer service

Communication

Multitasking

Time management

Professional demeanor

Tools

ResortSuite PMS

Microsoft Office

Job description

The Inn at Little Washington is seeking a Guest Relations and Reservations Agent to assist guests as a brand ambassador, helping select room and dinner experiences while maximizing revenue. Serve as concierge for activities in the area and ensure Forbes 5-Star and AAA 5-Diamond standards are met.

Responsibilities include handling reservations, answering questions, and coordinating with the Reservations Manager to maintain high standards and seamless guest experiences.