Luxury Reservations & Guest Experience Specialist

L.RAPHAEL; Oregon (WI); On-site; USD 26,000 - 41,000; Full time

Job summary

L.RAPHAEL Genève, a Swiss luxury brand celebrated for wellbeing and longevity, seeks Reservations Agents to join our team in Israel. You will be the first point of contact for guests, answering calls, handling reservations, and upholding the L.RAPHAEL standard.

This office-based role covers daytime hours with some early evening shifts. You will provide information on treatments, pricing and services, and coordinate with spa/operations to ensure flawless guest experiences.

Qualifications

• Excellent communication and guest service skills.
• Clear spoken English.
• Fluent English and Hebrew mandatory.

Responsibilities

• Answer incoming calls in a professional, courteous and brand-aligned manner
• Take, amend, confirm and cancel reservations
• Provide guests with information on treatments, availability, pricing and services
• Accurately update the reservation system
• Handle guest enquiries, requests and follow-ups
• Coordinate with the spa and operations teams when needed
• Meet call-handling and reservation targets
• Represent L.RAPHAEL with elegance and care at every contact

Skills

Communication skills

English fluency

Hebrew proficiency

Job description

L.RAPHAEL Genève, a Swiss luxury brand celebrated for wellbeing and longevity, seeks Reservations Agents to join our team in Israel. You will be the first point of contact for guests, answering calls, handling reservations, and upholding the L.RAPHAEL standard.

This office-based role covers daytime hours with some early evening shifts. You will provide information on treatments, pricing and services, and coordinate with spa/operations to ensure flawless guest experiences.