Spa Reservations Specialist – Luxury Guest Experience

The Red Rock Spa by Well & Being; Las Vegas (NV); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa …

Job summary

The Red Rock Spa by Well & Being is seeking a Spa Reservation Agent to manage and book spa appointments via phone, email, and online reservations while delivering exceptional guest service.

You will explain all spa services, assist guests in selecting treatments, and maintain accurate guest records. A polished, English-proficient professional with hospitality or luxury retail experience is ideal.

Qualifications

• High school diploma or equivalent required.
• 1–3 years experience in customer service, spa, hospitality, sales or retail.
• At least 1 year of luxury retail sales experience.
• Ability to learn and explain all spa treatments and product benefits to guests.
• Sales-driven with a strong customer service mindset.
• Polished, professional with excellent written and verbal English.

Responsibilities

• Handle spa and salon appointment bookings via phone, email, and online reservations.
• Greet guests warmly and provide thorough descriptions of services, packages, pricing, and amenities.
• Book and confirm appointments accurately based on guest preferences and needs.
• Proactively upsell spa services and products to enhance guest experience.
• Maintain accurate guest records and communicate guest concerns to Spa Management.
• Follow safety, sanitation, and disinfection standards and complete opening/closing duties.

Skills

Customer service

Sales

Communication

Phone etiquette

Attention to detail

Organizational skills

English proficiency

Microsoft Office

Education

High School diploma or equivalent

Tools

Booker

Book4Time

Spa Soft

Job description

The Red Rock Spa by Well & Being is seeking a Spa Reservation Agent to manage and book spa appointments via phone, email, and online reservations while delivering exceptional guest service.

You will explain all spa services, assist guests in selecting treatments, and maintain accurate guest records. A polished, English-proficient professional with hospitality or luxury retail experience is ideal.