Luxury Guesthouse Concierge

RH; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

RH is seeking a Guesthouse Door Associate to join our team in providing world-class service to our guests. This role requires greeting guests professionally, assisting with luggage, and ensuring privacy, security and safety while upholding the RH luxury standard.

Applicants should have 1+ years in a customer service role within a luxury environment, excellent communication skills, and the ability to work flexible hours including holidays, weekends and overnights.

Qualifications

• 1+ years experience in customer service or similar role within a luxury environment.
• Excellent communication skills.
• Ability to work flexible hours, including holidays, weekends and overnights.
• Knowledgeable of the local community to assist guests with local information.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Consistently deliver first class service and a luxury experience.
• Ensure all guest arriving and departing are greeted in a professional and personable manner.
• Assist with guest luggage and packages in and out of vehicles.
• Ensure the highest level of privacy, security and safety for all.

Skills

Customer service

Luxury environment

Communication skills

Flexibility

Security awareness

Job description

RH is seeking a Guesthouse Door Associate to join our team in providing world-class service to our guests. This role requires greeting guests professionally, assisting with luggage, and ensuring privacy, security and safety while upholding the RH luxury standard.

Applicants should have 1+ years in a customer service role within a luxury environment, excellent communication skills, and the ability to work flexible hours including holidays, weekends and overnights.