Luxury Reservations Agent - Dining & Activities

The Broadmoor; Colorado Springs (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Reservations Agent to coordinate bespoke dining, spa, tennis, golf, and third‑party activities for high‑end guests and Members. You will manage itineraries, confirm schedules, and communicate with multiple departments with luxury etiquette.

Training progresses in levels and aims to uphold Forbes Five‑Star and AAA Five‑Diamond standards. A strong hospitality and reservations background is essential, with flexibility for weekends and holidays.

Qualifications

• Experience in hospitality or call center reservations is preferred.
• Excellent verbal and written communication with a polished demeanor.
• Familiar with property management or reservation software.

Responsibilities

• Maintain knowledge of all F&B outlets, hours, dress codes, menus, seating, dietary restrictions, events, and private cabanas.
• Schedule and confirm specialized resort activities including golf, tennis, spa, and third‑party experiences.
• Answer calls, emails, and chats promptly with luxury etiquette; confirm schedules via guest channel.
• Coordinate with Front Office, F&B outlets, Spa, and Sales for VIP requests and dietary needs.
• Maintain PCI compliance for transactions and HIPAA adherence for spa records.
• Attend departmental meetings and input guest itineraries while cross-checking reservations.
• Ensure compliance with Broadmoor guidelines, safety policies, and Forbes/AAA standards.
• Maintain willingness to learn Broadmoor history, estates, and offerings.
• Perform additional duties as required.

Skills

Hospitality experience

Customer service

Communication skills

Sales mindset

Team collaboration

Microsoft Office

Reservation software

Education

One year of college/technical training

Tools

Reservation software

Microsoft Office

Job description

The Broadmoor in Colorado Springs is seeking a Reservations Agent to coordinate bespoke dining, spa, tennis, golf, and third‑party activities for high‑end guests and Members. You will manage itineraries, confirm schedules, and communicate with multiple departments with luxury etiquette.

Training progresses in levels and aims to uphold Forbes Five‑Star and AAA Five‑Diamond standards. A strong hospitality and reservations background is essential, with flexibility for weekends and holidays.