Dining & Activities - Reservations Agent

The Broadmoor; Colorado Springs (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Reservations Agent to coordinate bespoke dining, spa, tennis, golf, and third‑party activities for high‑end guests and Members. You will manage itineraries, confirm schedules, and communicate with multiple departments with luxury etiquette.

Training progresses in levels and aims to uphold Forbes Five‑Star and AAA Five‑Diamond standards. A strong hospitality and reservations background is essential, with flexibility for weekends and holidays.

Qualifications

• Experience in hospitality or call center reservations is preferred.
• Excellent verbal and written communication with a polished demeanor.
• Familiar with property management or reservation software.

Responsibilities

• Maintain knowledge of all F&B outlets, hours, dress codes, menus, seating, dietary restrictions, events, and private cabanas.
• Schedule and confirm specialized resort activities including golf, tennis, spa, and third‑party experiences.
• Answer calls, emails, and chats promptly with luxury etiquette; confirm schedules via guest channel.
• Coordinate with Front Office, F&B outlets, Spa, and Sales for VIP requests and dietary needs.
• Maintain PCI compliance for transactions and HIPAA adherence for spa records.
• Attend departmental meetings and input guest itineraries while cross-checking reservations.
• Ensure compliance with Broadmoor guidelines, safety policies, and Forbes/AAA standards.
• Maintain willingness to learn Broadmoor history, estates, and offerings.
• Perform additional duties as required.

Skills

Hospitality experience

Customer service

Communication skills

Sales mindset

Team collaboration

Microsoft Office

Reservation software

Education

One year of college/technical training

Tools

Reservation software

Microsoft Office

Job description

Job Title: Reservations Agent

Job Department: Dining & Activities

Job Pay Rate: $17.00 - $19.00 / hour (it will depend on the level of training achieved)

Job Summary

As a Dining & Activities Reservations Agent, you will be responsible for handle Broadmoor high-end guest and Members itineraries, coordinating bespoke dining, spa, tennis, golf, transportation, and third-party activities while upholding our Forbes Five-Star and AAA Five-Diamond criteria. This role will be trained in all our areas outside of room reservations, training will be provided in phases beginning at Level I and will progress through Level III:

Skillset Level I: Dining Reservations

Skillset Level II: Dining, Tennis/Pickleball, Golf, Transportation, Third-Party Activities

Skillset Level III: Dining, Spa, Tennis/Pickleball, Golf, Transportation, Third-Party Activities

Learn more about The Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Maintain comprehensive knowledge of all Food & Beverage outlets, including hours, dress codes, menus, seating availability, dietary restrictions, special events, and private cabanas. Process restaurant, afternoon tea, and in-room dining bookings.
• Schedule and confirm specialized resort activities (such as golf, tennis, spa treatments, excursions, and third-party vendor experiences). Cross-check master guest itineraries for accuracy.
• Answer phone calls, emails, and chat messages promptly using luxury-aligned etiquette. Confirm final schedules via guest’s preferred communication channel (email, text, or phone).
• Work directly with the Front Office, F&B outlets, Spa, and Sales teams to communicate special requests, VIP arrivals, and dietary needs.
• Maintain strict data privacy standards, including PCI compliance for financial transactions and HIPAA adherence for spa/wellness records.
• Attend departmental meetings as scheduled.
• Input guest itineraries while cross-checking all reservations.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. -

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• One year from college or technical school.
• Previous experience in hospitality, call center, front office, or reservations is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Excellent verbal and written communication skills with a polished, professional demeanor.
• Strong sales-oriented mindset, exceptional attention to detail.
• Ability to utilize Microsoft Office tools for documentation and email communication, and familiarity with property management or reservation software.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world's longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.