Five-Star Front Desk Agent — Guest Experience Leader

The-Broadmoor-Hotel; Colorado Springs (CO); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health & Dental

401k

Career development opportunities

Local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Front Desk Agent to deliver prompt, courteous service and a memorable check-in, check-out experience while upholding five-star standards.

Responsibilities include resolving guest concerns, maintaining knowledge of facilities and hours, handling payments, and balancing accounts, with a friendly, energetic team mindset and the ability to lift up to 50 pounds as needed.

Qualifications

• GED or high school diploma required; combined with experience considered.
• Enthusiastic, friendly, and energetic team member.
• Strong interpersonal communication skills.

Responsibilities

• Comprehension of all Front Desk operations.
• Effectively resolves problems for guests.
• Continuously maintains five-star standards while offering above and beyond service for our guest.
• Responsible for thorough guest registration and efficient check out.
• Responsible for receiving forms of payment and accurately posting to guest accounts.

Skills

Strong interpersonal communication

Customer service mindset

Teamwork

Enthusiastic, friendly demeanor

Education

High school diploma or GED

Job description

The Broadmoor in Colorado Springs is seeking a Front Desk Agent to deliver prompt, courteous service and a memorable check-in, check-out experience while upholding five-star standards.

Responsibilities include resolving guest concerns, maintaining knowledge of facilities and hours, handling payments, and balancing accounts, with a friendly, energetic team mindset and the ability to lift up to 50 pounds as needed.