Front Office - Front Desk Agent

The-Broadmoor-Hotel; Colorado Springs (CO); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health & Dental

401k

Career development opportunities

Local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Front Desk Agent to deliver prompt, courteous service and a memorable check-in, check-out experience while upholding five-star standards.

Responsibilities include resolving guest concerns, maintaining knowledge of facilities and hours, handling payments, and balancing accounts, with a friendly, energetic team mindset and the ability to lift up to 50 pounds as needed.

Qualifications

• GED or high school diploma required; combined with experience considered.
• Enthusiastic, friendly, and energetic team member.
• Strong interpersonal communication skills.

Responsibilities

• Comprehension of all Front Desk operations.
• Effectively resolves problems for guests.
• Continuously maintains five-star standards while offering above and beyond service for our guest.
• Responsible for thorough guest registration and efficient check out.
• Responsible for receiving forms of payment and accurately posting to guest accounts.

Skills

Strong interpersonal communication

Customer service mindset

Teamwork

Enthusiastic, friendly demeanor

Education

High school diploma or GED

Job description

Job Title: Front Desk Agent

Job Pay Rate: $18.00 per hour.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

Are you warm, welcoming, and enjoy having an impactful first impression? If this describes you, then you should consider joining The Broadmoor’s Front Desk team. In this role you will provide prompt and courteous service and create an enjoyable check-in and check-out experience for our guests.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Comprehension of all Front Desk operations.
• Effectively resolves problems for guests.
• Continuously maintains five-star standards while offering above and beyond service for our guest.
• Constant awareness of all facilities, services and hours of operation.
• Responsible for thorough guest registration and efficient check out.
• Responsible for receiving forms of payment and accurately posting to guest accounts.
• Posts charges accurately.
• Balances his/her bank accurately and follow company policies regarding check acceptance.
• Maintains his/her station and keeps desk organized and stocked at all times.
• Passes on all information and charges to upcoming shifts.
• Ensures completion of daily agent jobs.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or general education degree (GED); prior guest services or administrative experience helpful; equivalent combination of education and experience will be considered.
• The employee is occasionally required to lift/pull/push up to 50 pounds with assistance.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.