Housekeeping Training Lead: Elevate Guest Experience

Broadmoor; Colorado Springs (CO); On-site; USD 22,446 - 31,968; Full time

Benefits offered by this job

Career Development

Comprehensive benefits

Job summary

The Broadmoor in Colorado Springs is seeking a Housekeeping - Training Lead to support leadership, train supervisors and line staff, and uphold the property’s service standards. You will monitor performance, reinforce training, and coordinate with the Training Executive and Building Executive to drive improvements.

This role requires supervising experience, strong communication, and a hands-on approach in a fast-paced luxury hotel environment, with a focus on safety, policy adherence, and guest

Qualifications

• High school diploma or GED is required.
• One to three years related experience and/or training; supervisory and hospitality experience preferred.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• Occasional heavy lifting (up to 100 lbs with assistance).

Responsibilities

• Support hiring, training, and retraining of employees.
• Train the new team members according to the Training Program.
• Communicate with the Training Executive or the Building Executive if you present any challenges on your assignment or building.
• Monitor the performance of the new hires. Reinforce the training and provide honest and constructive feedback.
• Collaborate with the Executive Training Manager to create projects and training initiatives.
• Provide feedback and coaching the staff members on cleaning, AAA, Forbes and Hotel Standards, safety protocols and housekeeping Policies and Procedures.
• Execute inspections of the staff members to ensure they are performing according to the standards.
• During inspections, identify areas of improvement opportunities that can be reviewed during pre-shifts also sharing with the Training Executive.
• Rewarding and recognizing employees for their exceptional performance and by participating in various reward and recognition programs of the Department and Hotel.
• Participate in the employee progressive disciplinary process, including the coaching, counseling, and administration of employee discipline.
• Keep track of the special maintenance issues that you or your team reported and follow up, maintain open communication with your manager.
• Actively participates in timely administration of 90-day and annual performance process.
• Monitors the performance of new team members.
• Gains a complete understanding of the Hotel’s Safety and Security guidelines, SDS compliance and actively participates in fire / safety drills and the Bee Safe Committee.
• Attends regularly scheduled supervisor meetings and applicable leadership training classes to include preparing and delivering group presentations.
• Expertly communicates pertinent information including Department/Hotel updates.
• Helps with the planning and implementation of new or revised policies, guidelines, procedures, and processes.
• Assists in linen and supply inventories and completes all related paperwork.
• Willingness to work in a fast-paced, collaborative environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.

Skills

Enthusiastic team member

Interpersonal communication

Leadership

Training delivery

Hospitality experience

Heavy lifting awareness

Education

High school diploma or GED

Job description

The Broadmoor in Colorado Springs is seeking a Housekeeping - Training Lead to support leadership, train supervisors and line staff, and uphold the property’s service standards. You will monitor performance, reinforce training, and coordinate with the Training Executive and Building Executive to drive improvements.

This role requires supervising experience, strong communication, and a hands-on approach in a fast-paced luxury hotel environment, with a focus on safety, policy adherence, and guest