K9 Resorts Full-Time Customer Service Representative

K9 Resorts; Madison (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) participation

Health benefits

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts in Madison, NJ is seeking a Full-Time Customer Service Representative to deliver 5-Star service to clients and their pets, handling phone, in-person, and email interactions while converting inquiries into reservations. You will lead tours of the luxury facility, upsell services, coordinate pet check-in/out, and maintain cleanliness; weekend/holiday availability is required and you will join a team that values passion for dogs and strong sales and communication skills.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Weekend and holiday availability required.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.

Responsibilities

• Deliver 5-Star service at every interaction - phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.

Skills

Excellent communication

Multitasking

Sales mindset

POS systems

Microsoft Office

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Position: K9 Resorts Full-Time Customer Service Representative

Location: Madison, NJ

Job Id:200

# of Openings:3

Customer Service Representative LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

• Deliver 5-Star service at every interaction - phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets - knows how to turn great service into lasting relationships you’ll thrive here.