Luxury Pet Resort GM: Lead Operations, Growth & Team

K9 Resorts Luxury Pet Hotel; Illinois; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision

Paid time off

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in Illinois seeks a dynamic General Manager to lead operations, people, and performance at the highest level. You will drive results across lodging, care services, and guest experiences, while overseeing marketing, partnerships, and financial performance.

With 3–4+ years of management experience, you will develop teams, manage budgets, and deliver a 5-star experience. This is a full-time role with strong leadership opportunities in a growing luxury pet care brand.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, or similar.
• Strong business acumen including P&L, labor, and performance metrics.
• Ability to lead teams, drive accountability, and develop talent.
• Excellent communication, problem-solving, and decision-making skills.
• Sales-oriented mindset with a focus on growth and results.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Own full-cycle talent management: hiring, onboarding, coaching, and performance.
• Build a high-performance, accountability-driven culture.
• Conduct regular team meetings, coaching sessions, and reviews.
• Oversee day-to-day operations across all departments and ensure cleanliness and safety.
• Drive revenue through service offerings, client retention, and enrollment growth.

Skills

Management experience

P&L experience

Team leadership

Communication skills

Sales-driven

Driver’s license

Weekend availability

Job description

K9 Resorts Luxury Pet Hotel in Illinois seeks a dynamic General Manager to lead operations, people, and performance at the highest level. You will drive results across lodging, care services, and guest experiences, while overseeing marketing, partnerships, and financial performance.

With 3–4+ years of management experience, you will develop teams, manage budgets, and deliver a 5-star experience. This is a full-time role with strong leadership opportunities in a growing luxury pet care brand.