K9 Resorts General Manager

K9 Resorts Luxury Pet Hotel; Madison (NJ); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

401(k) plan

Health, Dental, and Vision

Paid time off

Flexible scheduling

Leadership training

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in New Jersey is seeking a dynamic General Manager to lead operations, people, and performance across our luxury resort network. You will drive results, set service standards, and foster a 5-star guest experience for dogs and peace of mind for their owners.

This senior leadership role requires 3–4+ years of management, a proven ability to manage P&L, labor, and KPIs, and a track record of building high-performing teams.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, or similar.
• Proven leadership in high-volume, service-driven environments.
• Strong business acumen with P&L, budgeting, and KPI focus.
• Ability to lead teams, drive accountability, and develop talent.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Own full-cycle talent management: hiring, onboarding, coaching, and performance.
• Build a high-performance, accountability-driven culture.
• Conduct regular team meetings, coaching sessions, and performance reviews.
• Oversee day-to-day operations across all departments.
• Ensure cleanliness, safety, and pet care standards.
• Manage scheduling, staffing levels, and labor efficiency.
• Maintain facility standards, vendor relationships, and inventory control.
• Set and uphold 5-Star service expectations across all interactions.
• Drive revenue through service offerings, client retention, and enrollment growth.
• Personally resolve high-level customer concerns.
• Monitor feedback and continuously improve the guest experience.
• Act as a Brand Ambassador in the local community.
• Build partnerships with veterinarians, groomers, and pet-related businesses.
• Lead marketing initiatives to drive awareness and growth.
• Own P&L performance and profitability.
• Monitor KPIs and implement strategies to drive results.
• Manage expenses, payroll, and budgeting.
• Identify trends and opportunities to improve operational efficiency.

Skills

Leadership

Team development

Operations management

P&L management

Sales focus

Communication

Problem solving

Budgeting

Scheduling

Driver's license

Job description

General Manager
LPHI | K9 Resorts Luxury Pet Hotel
FLSA: Full-Time Salary Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award‑winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.

What You’ll Do

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5‑star experience across every part of the resort.

Leadership & Team Development

• Lead and develop Assistant Managers, Supervisors, and resort team members
• Own full‑cycle talent management: hiring, onboarding, coaching, and performance
• Build a high‑performance, accountability‑driven culture
• Conduct regular team meetings, coaching sessions, and performance reviews

Operations & Business Ownership

• Oversee day‑to‑day operations across all departments
• Ensure excellence in cleanliness, safety, and pet care standards
• Manage scheduling, staffing levels, and labor efficiency
• Maintain facility standards, vendor relationships, and inventory control

Customer Experience & Sales

• Set and uphold 5‑Star service expectations across all interactions
• Drive revenue through service offerings, client retention, and enrollment growth
• Personally resolve high‑level customer concerns
• Monitor feedback and continuously improve the guest experience

Marketing & Community Leadership

• Act as a Brand Ambassador in the local community
• Build partnerships with veterinarians, groomers, and pet‑related businesses
• Lead marketing initiatives to drive awareness and growth

Financial & Performance Management

• Own P&L performance and profitability
• Monitor KPIs and implement strategies to drive results
• Manage expenses, payroll, and budgeting
• Identify trends and opportunities to improve operational efficiency

What We’re Looking For

• 3–4+ years of management experience (pet care, hospitality, retail, or similar)
• Proven leadership in high‑volume, service‑driven environments
• Strong business acumen (P&L, labor, operations, performance metrics)
• Ability to lead teams, drive accountability, and develop talent
• Excellent communication, problem‑solving, and decision‑making skills
• Sales‑oriented mindset with a focus on growth and results
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Leadership training & development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high‑energy environment where people, pets, and performance matter.

Apply today and lead the future of luxury pet care!