K9 Resorts Part-Time Customer Service Representative

K9 Resorts Luxury Pet Hotel; Malvern (Chester County); In loco; USD 21.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

401(k)

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Descrizione del lavoro

K9 Resorts invites you to join our luxury pet hotels as a Part-Time Customer Service Representative. You’ll be the face of the brand, greeting guests, managing reservations, and guiding tours of our premium facility to showcase every service and upgrade.

In a fast-paced, team-driven environment you’ll excel at upselling, coordinate pet care details, check pets in/out, maintain records, and represent us at local events.

Competenze

• Passion for dogs and understanding of pet parent expectations.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability required.

Mansioni

• Deliver 5-Star service at every interaction - phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Conoscenze

Sales mindset

Communication

Multitasking

Team player

Tech-savvy

Strumenti

POS systems

Scheduling

MS Office

Descrizione del lavoro

Customer Service Representative

LPHI | K9 Resorts

FLSA: Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5-Star service at every interaction-phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:

• 401(k) with company participation
• Paid time off
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets-and knows how to turn great service into lasting relationships—you’ll thrive here.