K9 Resorts Part-Time Customer Service Representative

K9 Resorts; Malvern (Chester County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Malvern is seeking a part-time Customer Service Representative to deliver luxury guest experiences for dogs, drive bookings, and upsell services. You’ll greet clients, manage reservations, and coordinate care with our team to ensure top-tier pet care and satisfaction.

Ideal candidates are passionate about dogs, excel in sales, communicate clearly, and thrive in a fast-paced environment. Weekend/holiday availability is required; benefits include 401(k), PTO, and flexible scheduling.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-comfortable (POS systems, scheduling, Microsoft Office).
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Team-oriented

Tech-savvy

Weekend availability

Tools

POS systems

Microsoft Office

Job description

Customer Service Representative
LPHI | K9 Resorts

FLSA: Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

• Client Experience & Sales:
  • Deliver 5-Star service at every interaction—phone, in-person, and email
  • Convert inquiries into reservations and tours into enrollments
  • Confidently recommend services, packages, and upgrades tailored to each pet
  • Lead engaging tours showcasing our luxury facility and standards
  • Serve as a brand ambassador at local events and community outreach
• Pet Care & Operations:
  • Check pets in/out and ensure accurate accommodations and care instructions
  • Document feeding, medications, and special instructions with precision
  • Assist with daycare, play sessions, and basic pet care tasks
  • Monitor pet health and behavior, escalating concerns immediately
  • Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

• 401(k) with company participation
• Paid time off
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.