Pet Resort Guest Experience & Sales Specialist

K9 Resorts; Middletown (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) company participation

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Middletown, NJ is seeking a Customer Service Representative to drive guest experience and growth, handling calls, in-person interactions, and emails to convert inquiries into reservations and enrollments.

The role requires a passion for dogs, strong sales and communication, and comfort with POS systems and scheduling; weekend/holiday availability is expected, with training and advancement programs offered.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-friendly (POS systems, scheduling, Microsoft Office) and weekend/holiday availability.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication skills

Multitasking

Team player

Tech savvy

Tools

POS systems

Scheduling

MS Office

Job description

K9 Resorts in Middletown, NJ is seeking a Customer Service Representative to drive guest experience and growth, handling calls, in-person interactions, and emails to convert inquiries into reservations and enrollments.

The role requires a passion for dogs, strong sales and communication, and comfort with POS systems and scheduling; weekend/holiday availability is expected, with training and advancement programs offered.