Luxury Outlet Store Lead: Elevate Customer Experience

PVH Italy; Town of Italy (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Moncler is seeking an Outlet Store Manager for its store in Leccio The Mall, New York. This role involves overseeing store operations, delivering exceptional customer service, and achieving commercial objectives. The ideal candidate will have 3–5 years of retail management experience, knowledge in visual merchandising, and be fluent in French and English. The position fosters a diverse and inclusive work environment while valuing innovation and excellence.

Qualifications

• 3–5 years of managerial experience in fashion, luxury, or retail.
• Experience in an outlet environment is a plus.
• Strong knowledge of customer service excellence.

Responsibilities

• Build authentic relationships with clients.
• Analyze KPIs to implement action plans.
• Maintain visual merchandising standards.

Skills

Managerial experience

Customer service skills

Proficiency in French

Proficiency in English

Digital mindset

Tools

MS Office

Payment management systems

Inventory management systems

Job description

Moncler is seeking an Outlet Store Manager for its store in Leccio The Mall, New York. This role involves overseeing store operations, delivering exceptional customer service, and achieving commercial objectives. The ideal candidate will have 3–5 years of retail management experience, knowledge in visual merchandising, and be fluent in French and English. The position fosters a diverse and inclusive work environment while valuing innovation and excellence.