Luxury Outlet Client Advisor – High Commission & Style Impact

Max Mara Fashion Group; Livermore (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive commission

Transit and parking support

Job summary

MaxMara is a heritage luxury brand that rewards performance with a competitive commission structure and supports staff with transit and parking assistance. The Client Experience & Customer Service role focuses on advising clients, building relationships, and driving loyalty while supporting store leadership and ensuring brand integrity.

With 2–4 years in luxury retail, candidates should excel in client interactions, product knowledge, and teamwork.

Qualifications

• Minimum 2–4 years of retail experience, luxury preferred.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Act as a trusted style and brand advisor, supporting stylists and stepping in when store management is absent.
• Build client confidence through engaging, interactive, and relationship-driven selling experiences.
• Proactively acquire new clients while nurturing and retaining an existing client book, meeting conversion and loyalty goals.
• Resolve client concerns swiftly and professionally, prioritizing satisfaction and brand integrity.
• Anticipate client needs and exceed expectations in every interaction.
• Consistently achieve or exceed individual and store sales goals and KPI targets.

Skills

Retail experience

Luxury retail

Interpersonal skills

Team player

Job description

MaxMara is a heritage luxury brand that rewards performance with a competitive commission structure and supports staff with transit and parking assistance. The Client Experience & Customer Service role focuses on advising clients, building relationships, and driving loyalty while supporting store leadership and ensuring brand integrity.

With 2–4 years in luxury retail, candidates should excel in client interactions, product knowledge, and teamwork.