Luxury Operations Lead - Jewelry, Office & Returns

Brobston Group; Miami (FL); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discount

401(k) retirement plan

Job summary

Saks Fifth Avenue, a part of Exemplar Luxury Group, seeks a Specialized Operations Associate Supervisor to lead daily operations across the General Office, Jewelry Department, and Returns Desk. You will supervise, train, and coordinate store activities, ensuring accuracy in financial reporting and optimal customer service.

You will drive profitability by coaching teams, enforcing policies, and collaborating with corporate partners on weekly and monthly workloads.

Qualifications

• Ability to coach in real time and motivate Associates.
• Strong multi-tasking skills in a fast-paced retail environment.
• Ability to enforce store policies and procedures.
• Excellent verbal and written communication; professional interactions.
• Confidential handling of sensitive information and audits.
• Proficient computer skills including Google Suite and MS Office.

Responsibilities

• Lead opening of the store including safe, controller, registers and report distribution.
• Supervise daily office and jewelry department operations; manage cash entries and deposits; reconcile chargebacks.
• Resolve customer issues as escalation specialist; support showroom and returns desk.
• Oversee jewelry standards, shipping guidelines, inventory accuracy, and processing of tickets and transfers.
• Manage trunk shows logistics, consignments, and vendor returns in accordance with standards.
• Support cross-functional training and policy implementation; assist in hiring decisions.

Skills

Real-time coaching

Multi-tasking

Leadership

Process improvement

Policy adherence

Verbal & written communication

Confidentiality

Computer skills

Tools

Google

MS Office

Job description

Saks Fifth Avenue, a part of Exemplar Luxury Group, seeks a Specialized Operations Associate Supervisor to lead daily operations across the General Office, Jewelry Department, and Returns Desk. You will supervise, train, and coordinate store activities, ensuring accuracy in financial reporting and optimal customer service.

You will drive profitability by coaching teams, enforcing policies, and collaborating with corporate partners on weekly and monthly workloads.