Luxury Operations Lead - Jewelry & Returns

060 SAKS & CO LLC; Miami (FL); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Saks Fifth Avenue, part of Exemplar Luxury Group, seeks a Specialized Operations Associate Supervisor to lead daily General Office, Jewelry, and Returns Desk operations, ensuring accuracy and strong customer service. You will supervise a team, manage open procedures, and drive profitability through KPI-focused governance.

Ideal candidates bring coaching skills, multitasking ability, and a detailed, process-driven mindset to a fast-paced retail environment. Remote options are not indicated.

Qualifications

• Ability to drive profitability through SOA KPI execution.
• Comfortable with real-time coaching and cross-functional collaboration.
• Capable of multi-tasking in a fast-paced store environment.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, train and supervise daily operations of General Office, Jewelry, and Returns Desk.
• Oversee opening procedures, cash handling, and report distribution.
• Resolve customer issues and escalate as needed to management.
• Ensure jewelry processing, inventory accuracy, and vendor interactions.
• Manage returns, transfers, substitutions, and repairs with audit readiness.

Skills

Profitability focus

Real-time coaching

Multi-tasking

Strong communication

Tools

Google

MS Office

Job description

Saks Fifth Avenue, part of Exemplar Luxury Group, seeks a Specialized Operations Associate Supervisor to lead daily General Office, Jewelry, and Returns Desk operations, ensuring accuracy and strong customer service. You will supervise a team, manage open procedures, and drive profitability through KPI-focused governance.

Ideal candidates bring coaching skills, multitasking ability, and a detailed, process-driven mindset to a fast-paced retail environment. Remote options are not indicated.