F&B Operations Manager — Luxury Resort

EOS Hospitality LLC; Marathon (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Isla Bella Beach Resort in Marathon, FL seeks an experienced Food & Beverage Manager to lead service across all areas and events, ensuring top-tier guest experiences. The role requires overseeing dining rooms, bars, pools, and outlets, training staff, and coordinating with kitchen teams to maintain high standards of quality and service.

The ideal candidate has 4+ years in F&B with a proven supervisory background, strong communication skills, and the ability to drive sales through upselling and

Qualifications

• College degree or equivalent experience required.
• A minimum of 4 years in food and beverage industry required.
• A minimum of 1 year of management or supervisory role, preferably in an F&B establishment.
• Experience in resolving customer issues/complaints as well as overall excellent customer service required.
• Proficient in computer software including Microsoft Word and Excel.
• Solid time management, organization and prioritization skills.
• Proven ability to effectively build and foster a team environment.
• Ability to make decisions in a fast-paced environment.
• Must be of legal age to service alcoholic beverages.
• Ability to effectively communicate verbally and non-verbally with others.
• Ability to work with all personality types even in adverse situations.
• Ability to work independently and proactively in a fast-paced environment.

Responsibilities

• Manage service aspects in all food and beverage assigned areas and events.
• Manage dining room, café, pools, bar and events to ensure proper room preparation.
• Confirm that all service staff is in proper uniform and adheres to appearance standards.
• Manage and train staff in all technical and non-technical aspects of their role including standards of quality and service.
• Communicate with service and kitchen staff regarding reservations and/or special events.
• Conduct pre-shift, pre-meal and/or pre-event meetings with all necessary staff.
• Evaluate and supervise the performance and carry out disciplinary action as needed, in accordance with policies and applicable laws.
• Make rounds of all food and beverage outlets to ensure guest needs are met.
• Open and close bars, cafes, restaurants, and/or pools on a regular basis.
• Maintain accurate daily and weekly punch details for service staff and process daily open check reports for each meal period.
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
• Protect staff and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.
• Maintain guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas.
• Communicate and team well with other departments.

Skills

F&B Management

Staff Training

Customer Service

Team Leadership

Operations

Education

College degree or equivalent

Tools

Microsoft Word

Excel

Job description

Isla Bella Beach Resort in Marathon, FL seeks an experienced Food & Beverage Manager to lead service across all areas and events, ensuring top-tier guest experiences. The role requires overseeing dining rooms, bars, pools, and outlets, training staff, and coordinating with kitchen teams to maintain high standards of quality and service.

The ideal candidate has 4+ years in F&B with a proven supervisory background, strong communication skills, and the ability to drive sales through upselling and