Luxury Concierge Manager: VIP Experience Lead

The wall street; New York (NY); On-site; USD 66,000 - 75,000; Full time

Job summary

The Wall Street Group Inc. is seeking a Concierge Manager in New York to lead luxury guest services and ensure unparalleled experiences for VIP guests.

You will oversee concierge operations, build strong guest relationships, and coordinate exclusive experiences with attention to detail. Ideal candidates bring 2–3 years in concierge leadership within a 4- or 5-star setting, superb communication, and a deep knowledge of NYC offerings.

Qualifications

• Minimum 2–3 years in a concierge role with leadership responsibility.
• Experience delivering luxury guest services in a high-end setting preferred.
• Excellent communication, organizational and problem-solving skills.
• Fluency in multiple languages is a plus.

Responsibilities

• Oversee all concierge services to maintain luxury standards.
• Greet VIP guests and anticipate their needs to exceed expectations.
• Arrange exclusive experiences (dining, transport, tours) and provide personalized recommendations.
• Collaborate with hotel departments to ensure seamless service delivery.
• Maintain knowledge of local dining, entertainment, and attractions.

Skills

Leadership experience

Guest relations

Communication skills

Multilingual (optional)

Education

Hospitality or related field degree

Tools

Opera PMS

Concierge platforms

Job description

The Wall Street Group Inc. is seeking a Concierge Manager in New York to lead luxury guest services and ensure unparalleled experiences for VIP guests.

You will oversee concierge operations, build strong guest relationships, and coordinate exclusive experiences with attention to detail. Ideal candidates bring 2–3 years in concierge leadership within a 4- or 5-star setting, superb communication, and a deep knowledge of NYC offerings.