CONCIERGE

Four Hundred; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Four Hundred in New York City seeks experienced luxury hotel concierge professionals to join a pre-opening team for a new property. You will deliver highly personalized guest services to international travelers, VIPs, and executives, showing expert knowledge of NYC and strong discretion.

Reporting to the Head Concierge, you will work with two fellow concierges and off-property support for complex requests, helping establish the hotel's service reputation from opening day.

Qualifications

• Minimum of three years of experience in luxury hotel concierge or comparable high-end guest services.
• Strong knowledge of New York City restaurants, entertainment, cultural attractions, and transportation options.
• Experience arranging complex guest requests and providing polished service to a discerning clientele.
• Excellent written and verbal communication skills, attention to detail, ability to manage multiple requests.
• Professional judgement, discretion, reliability, and comfort working in a fast-paced, guest-facing environment.

Responsibilities

• Respond promptly and graciously to guest inquiries in person, by telephone, and via hotel systems.
• Arrange restaurant reservations, theater tickets, transportation, private tours, shopping appointments, and special occasions.
• Develop itineraries and recommendations based on guest interests and schedules.
• Anticipate guest needs, confirm arrangements, and follow through until requests are complete.
• Handle last-minute, complex, time-sensitive requests with composure and resourcefulness.
• Escalate as needed to Head Concierge or hotel leadership with discretion.
• Coordinate with Front Office, Guest Relations, Housekeeping, F&B, and other departments to ensure consistent service.
• Protect guest privacy and maintain confidentiality of personal information.

Skills

Luxury concierge experience

New York City knowledge

Complex request handling

Excellent communication

Discretion & reliability

Tools

Reservation platforms

Hotel systems

Job description

FULL-TIME Position: Concierge Department: Guest Services Location: New York, NY Employment Type: Full-Time Reports to: Head Concierge

IN-PERSON

Company Overview

Four Hundred is a private, membership-based community of innovators, visionaries, and industry leaders. Since our founding in 2007, we have earned a reputation as one of the most respected names in luxury travel and hospitality, known for our meticulous attention to detail and results-driven approach. With a carefully cultivated network spanning over 140 countries and across diverse industries, we seamlessly blend global reach with a national presence and local expertise. Whether it’s navigating complex challenges or creating extraordinary experiences, our commitment to excellence ensures we deliver unparalleled value to our members.

About the Position

We are seeking experienced, resourceful concierge professionals to join the guest services team at a new luxury hotel in New York City.

Reporting to the Head Concierge, the Concierge will provide thoughtful, highly personalized assistance to hotel guests, including international travelers, VIPs, corporate executives, and guests celebrating special occasions. The role calls for exceptional knowledge of New York City, sound judgement, discretion, and the ability to manage detailed requests from initial inquiry through final confirmation.

As part of a three-person on-property concierge team, the successful candidate will help establish the hotel’s service reputation from its opening and work closely with Four Hundred’s off-property support team when requests require additional resources or coverage.

Responsibilities

Concierge Operations & Guest Experience

• Respond promptly and graciously to guest inquiries in person, by telephone, and through hotel communication systems.
• Arrange restaurant reservations, theater and entertainment tickets, transportation, private tours, shopping appointments, cultural experiences, and special occasions.
• Develop thoughtful itineraries and recommendations based on each guest’s interests, schedule, and preferences.
• Anticipate guest needs, confirm arrangements, communicate changes, and follow through until each request is complete.
• Handle last-minute, complex, and time-sensitive requests with composure and resourcefulness.
• Recognise situations requiring escalation and promptly involve the Head Concierge or appropriate hotel leadership.
• Coordinate with Front Office, Guest Relations, Housekeeping, Food & Beverage, and other departments to deliver consistent service.
• Protect guest privacy and handle personal information, preferences, and activities with strict confidentiality.

New York City Expertise & Relationship Management

• Maintain detailed, current knowledge of New York City restaurants, theater, nightlife, arts, cultural institutions, shopping, and seasonal events.
• Build and maintain professional relationships with restaurants, venues, transportation providers, and other trusted local partners.
• Stay informed about openings, exhibitions, performances, and neighborhood developments through ongoing research and firsthand experience.
• Offer informed, candid recommendations appropriate to each guest rather than relying on standard lists.
• Represent the hotel courteously and professionally in every interaction with outside partners.

Teamwork & Pre-Opening Support

• Work collaboratively with the Head Concierge and fellow concierges to maintain continuity across shifts.
• Provide accurate handovers on pending requests, guest preferences, confirmations, and unresolved matters.
• Participate in pre-opening training, familiarisation visits, systems testing, and development of the hotel’s concierge procedures.
• Help develop and maintain directories of trusted vendors, local contacts, and guest recommendations.
• Follow departmental service standards and contribute practical suggestions for improving guest experience and daily operations.
• Coordinate with Four Hundred’s off-property support team through established procedures for complex requests and additional coverage.

Administrative & Operational Responsibilities

• Maintain complete, accurate records of guest requests, bookings, confirmations, expenses, and follow-up communications.
• Verify reservation details, cancellation terms, pricing, and special arrangements before communicating them to guests.
• Use hotel and concierge technology responsibly and maintain accurate guest preference information.
• Follow hotel policies, security requirements, privacy standards, and established vendor and gratuity procedures.
• Bring service concerns, guest feedback, and operational issues to the Head Concierge promptly.

Qualifications

Required

• Minimum of three years of experience in luxury hotel concierge services or a comparable high-end guest services role.
• Strong working knowledge of New York City restaurants, entertainment, cultural attractions, and transportation options.
• Experience arranging complex guest requests and providing polished service to a discerning clientele.
• Excellent written and verbal communication skills, attention to detail, and the ability to manage several requests at once.
• Professional judgement, discretion, reliability, and comfort working in a fast-paced, guest-facing environment.
• Familiarity with reservation platforms, hotel systems, and standard office technology.
• Availability to work varied shifts, including evenings, weekends, and holidays.

Preferred

• Experience at a five-star hotel or internationally recognised luxury property.
• Established relationships with New York City restaurants, entertainment venues, and service providers.
• Membership in Les Clefs d’Or or an interest in pursuing its professional standards.
• Experience with a luxury hotel opening or new concierge operation.
• Fluency in additional languages.

Personal Attributes

The ideal candidate is warm, observant, confident, and genuinely interested in helping people.

We Are Particularly Interested In Individuals Who Demonstrate

• Resourcefulness: The persistence to find practical solutions when standard options are unavailable.
• Discretion: An instinctive respect for guest privacy and confidential information.
• Composure: The ability to remain courteous and effective under pressure.
• Curiosity: An active interest in discovering new places and experiences throughout New York City.
• Personal accountability: A commitment to owning requests and following through on every detail.
• Teamwork: A willingness to support colleagues and share information generously.

MEASURE OF SUCCESS

Performance will be evaluated through guest satisfaction, responsiveness, accuracy of arrangements, follow-through, teamwork, and the quality of local recommendations. The Concierge will be expected to contribute to a department known for reliability, discretion, and attentive personal service.

THE OPPORTUNITY

This position offers an opportunity to join the opening team of a new luxury hotel and help establish its reputation for exceptional guest service in New York City.

The Concierge will work under the direction of the Head Concierge alongside two fellow on-property concierges, with access to Four Hundred’s off-property support team for complex requests and coverage outside the on-property team’s hours. The role combines direct guest interaction with the professional relationships and local knowledge that distinguish an accomplished luxury concierge.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At Four Hundred, we are committed to fostering an inclusive, respectful, and equitable work environment. We make all employment decisions without regard to race, color, religion, sex, gender identity, age, disability, marital status, national origin, or any other protected class under applicable law. Discrimination and harassment of any kind will not be tolerated.

We believe that diversity in backgrounds, identities, and perspectives makes our organization stronger and more effective. This policy applies to all employees, interns, applicants, and contractors.

Note: Applicants must be authorized to work in the U.S.