Lead Luxury Concierge for Pre-Open NYC Hotel

Highgate; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Viceroy Hotels is returning to New York City with the opening of Viceroy Park Avenue in December 2026. We seek a Chef Concierge to provide highly personalized, intuitive guest service, leveraging deep knowledge of luxury travel, dining, and experiences in Manhattan.

Join a pre-opening team in a iconic NoMad location, helping establish culture, service standards, and operational excellence from day one. The role requires guest-centric leadership and flexible scheduling to deliver world-class

Qualifications

• Minimum 5 years of luxury hotel concierge experience, including supervisory roles.
• Strong knowledge of local dining, entertainment, transport, arts, and attractions.
• Proven ability to deliver highly personalized guest service in a luxury environment.
• Excellent verbal and written communication skills; multilingual abilities are a plus.
• Strong organizational and multitasking abilities; able to manage diverse requests.
• Proficiency with Microsoft Office and hotel management systems.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Lead daily Concierge operations ensuring service aligns with brand standards.
• Maintain expertise on local attractions, dining, events, and nightlife.
• Build relationships with local partners, vendors, and tourism entities.
• Monitor guest requests and ensure timely fulfillment with clear communication.
• Manage concierge systems, guest preference databases, and service tracking tools.
• Coordinate restaurant reservations, transportation, entertainment, and bespoke itineraries.
• Identify opportunities to enhance guest experiences with curated experiences.
• Ensure compliance with hotel policies, safety procedures, and record-keeping.

Skills

Concierge experience

Local knowledge

Personalized service

Communication skills

Multilingual (plus)

Organizational skills

MS Office & hotel systems

Tools

Hotel management systems

Microsoft Office

Job description

Viceroy Hotels is returning to New York City with the opening of Viceroy Park Avenue in December 2026. We seek a Chef Concierge to provide highly personalized, intuitive guest service, leveraging deep knowledge of luxury travel, dining, and experiences in Manhattan.

Join a pre-opening team in a iconic NoMad location, helping establish culture, service standards, and operational excellence from day one. The role requires guest-centric leadership and flexible scheduling to deliver world-class