Luxury Residence Concierge & Guest Services

Rosewood Hotel Group; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Rosewood Residence in Beverly Hills is seeking a dedicated Residence Porter to provide outstanding service to residents, greet guests, deliver mail and packages, escort vendors, and maintain a pristine entrance, gym, owners lounge and pool deck.

You will work with the House Manager and Residence Butler team to uphold Rosewood standards, ensure a safe, well-organized environment, and assist with resident needs with professionalism.

Qualifications

• Must be able to perform job functions with attention to detail, speed, and accuracy.
• Capable of bending, lifting, and moving items that weigh up to 50lbs.
• Understand residence service needs.
• Work cohesively with co-workers as part of a team; maintain confidentiality of guest information and pertinent personal/sensitive data.

Responsibilities

• Greet and welcome residents, offering assistance and personalizing every interaction when possible.
• Clean and maintain floors (vacuum and dust daily, mop as needed).
• Dust / polish all furniture, chairs, tables, lamps, and bookcases daily.
• Spot clean woodwork.
• Chairs and upholstery to be cleaned on a regular schedule.
• Clean all windows as needed, check daily for fingerprints.
• Ensure front doors are cleaned frequently throughout the day, removing all smudges and fingerprints.
• Ensure washrooms are cleaned and refreshed between use.
• Shine all brass/chrome fixtures, touch up as needed throughout the day.
• Frequently clean all surfaces in lobby and public space throughout the day, refresh/stage pillows, furnishings placement as needed.
• Maintain high touch / traffic areas throughout the property. This includes entrance, guest elevators, door frames, corridors & light switches, etc.
• Empty trashcans, at a minimum twice daily.
• Handle all residents' requests with a sense of urgency at the highest level of professionalism.
• Assist with directions as needed, escorting when possible.
• Deliver daily, all incoming mail and packages, including, but not limited to, dry cleaning, flowers, food deliveries etc. to resident's unit / home.
• Be aware of any routine or emergency maintenance, to be able to communicate effectively with residents.
• Assists with move-in orientation for new residents as directed by "House Manager."
• Support arrival and departure needs, such as transportation, packages, home provisions and setup.
• Maintain the daily amenity offering, including setup, cleaning, and staging of public areas and Gym, as needed.
• Wash and place used cups, dishes, and cutlery.
• Maintain office and back of house cleanliness.
• Collaborate with Engineering to support back of house and loading dock cleanliness / projects.

Skills

Attention to detail

Teamwork

Communication skills

Physical stamina

Discretion

Education

High school diploma or equivalent

Hotel or residential certification or degree

Job description

Rosewood Residence in Beverly Hills is seeking a dedicated Residence Porter to provide outstanding service to residents, greet guests, deliver mail and packages, escort vendors, and maintain a pristine entrance, gym, owners lounge and pool deck.

You will work with the House Manager and Residence Butler team to uphold Rosewood standards, ensure a safe, well-organized environment, and assist with resident needs with professionalism.