Luxury Multifamily Leasing Specialist - Growth & Impact

Center West Holding GmbH; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

NewCastle Management Group in the Richmond area seeks an energetic Leasing Consultant to market and lease luxury multifamily communities while delivering excellent resident service. You will handle showings, lease processing, move-ins/outs, and coordinate with property staff to maintain high occupancy and resident satisfaction, including weekend hours as needed.

Strong communication, organization, and knowledge of Fair Housing laws are essential, as is proficiency with property management

Qualifications

• Demonstrated working experience in multifamily property management including Fair Housing laws and regulations, resident relations, leasing, rent collection and eviction procedures, and property safety.
• Proficient in use of property management software; experience with RealPage, OneSite, and Knock preferred.
• Proficient in MS Office programs.
• Availability to work weekend hours required.

Responsibilities

• Maintain an acceptable and supportive environment for all residents and oversee site leasing staff and vendors.
• Process move ins and move outs accounting duties.
• Actively involved in any collection procedures and legal actions.
• Manage the renewal process.
• Distribute company or community-issued notices.
• Update and maintain reports so that accurate resident and property statistics are reflected.
• Efficient and timely processing of all required administrative items.
• Responsible for overseeing proper maintenance of all resident and property files.
• Courteous, efficient handling of resident complaints.
• Creatively sell with the ability to provide strategic marketing ideas and plans.
• Communicate professionally and effectively with prospects, residents, co-workers, and vendors.
• Ensure timely response to all communications, including voicemails and emails.
• Work with other property management staff to ensure that turned units are ready for move-ins.
• Deliver top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Help to create and analyze property marketing efforts.
• Support Property Manager with planning, advertising, facilitating, and participating for monthly resident events.
• Be prepared to fill in where needed in the absence of the Property Manager.
• Other duties as assigned.
• Excellent communication and interpersonal skills.
• Excellent problem solving and deductive reasoning skills.
• Detail oriented and highly organized.
• Working knowledge of accounting principles.
• Knowledge of relevant landlord-tenant laws.
• Ability to perform tasks with minimal supervision.
• Strong customer service skills, including the ability to manage difficult situations effectively and tactfully.
• Excellent time management skills, ability to prioritize tasks effectively.

Skills

Multifamily property management

Fair Housing laws

Rent collection and eviction

Customer service

Marketing ideas

Education

High school diploma or GED

2+ years property management experience

Tools

RealPage

OneSite

Knock

MS Office

Job description

NewCastle Management Group in the Richmond area seeks an energetic Leasing Consultant to market and lease luxury multifamily communities while delivering excellent resident service. You will handle showings, lease processing, move-ins/outs, and coordinate with property staff to maintain high occupancy and resident satisfaction, including weekend hours as needed.

Strong communication, organization, and knowledge of Fair Housing laws are essential, as is proficiency with property management