Leasing Consultant - Lease up

Ironwood; Raleigh (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

NewCastle Management Group is seeking an energetic Leasing Consultant to market and lease luxury apartment communities while offering personal growth opportunities. You will welcome prospects, tour models, document tours, and process applications to ensure a smooth leasing experience.

We value customer service, effective communication, and the ability to manage multiple tasks. Weekend availability is required to support residents and show properties.

Qualifications

• High school degree or equivalent certification required.
• One year of leasing experience preferred but not required.
• Previous customer service and/or sales experience required.
• Excellent written and verbal communication skills.
• Ability to communicate with prospective residents, the maintenance team, and staff.

Responsibilities

• Welcome and tour prospects, qualify needs, and present community and apartments with features and benefits.
• Proactively manage leads, document tours, and complete leasing and application paperwork.
• Ensure tour areas, amenities, and common spaces are well maintained.
• Walk rent readies and models; monitor vacancy status and rent-ready units.
• Monitor local market conditions and share marketing ideas to improve resident satisfaction.
• Answer calls and in-person inquiries from prospects and residents.
• Maintain a positive customer service attitude and promote goodwill with residents, coworkers, and contractors.
• Address resident concerns promptly to ensure satisfaction with management.
• Communicate about community, repairs, rent, and rules; handle inquiries efficiently.
• Ensure service requests are followed up and completed; assist in move-in/move-out inspections.
• Assist in planning resident functions and participate in events.
• Consistently apply community policies and maintain a professional leasing office atmosphere.
• Document leads, resident support, and work orders using appropriate systems.
• Other duties as assigned.
• Demonstrate excellent communication, problem solving, and negotiation skills.

Skills

Customer service

Sales

Communication

Leasing experience

Education

High school degree or equivalent certification

Tools

RealPage

Knock

OneSite

Job description

Description

At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity—only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors.

If you are searching for a workplace that challenges your talents and recognizes your efforts, NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At NewCastle, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.

We are pursuing an energetic and motivated Leasing Consultant to market and lease our luxury communities while providing personal growth opportunities for their success and advancement. We will provide the resources for our new employees to ensure the community reflects the philosophy of the company. If you are energetic, customer service oriented, and ready for a new opportunity, we encourage you to submit your application.

Detailed Job Description

• Welcome and tour prospects, qualify, determine wants and needs, and professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours, and complete all leasing and application paperwork.
• Ensure the entire tour route to all communal areas, outdoor recreational facilities, landscaping, laundry room, and parking areas are in perfect condition.
• Walk rent readies and models and check on the status of the vacant units to ensure there is a suitable number of rent-ready units.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle them accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote goodwill among prospects, residents, coworkers, and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about the community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as required.
• Consistently implement policies of the community.
• Maintain a professional atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
• Utilize systems for proper documentation of leads, resident support and work orders.
• Other duties as assigned.
• Excellent communication and interpersonal skills.
• Excellent problem solving and negotiation skills .
• Compliance with Fair Housing Standards.
• Ability to communicate effectively and develop relationships with prospective residents, maintenance personnel, and office colleagues.
• Detail oriented and highly organized.
• Strong customer service skills, including the ability to manage difficult situations effectively and tactfully.
• Excellent time management skills, ability to prioritize tasks effectively.
• MS Office experience required.
• RealPage, Knock, and OneSite experience preferred.
• Availability to work weekend hours required.

Qualifications

• High school degree or equivalent certification is required.
• One year of leasing experience is preferred but not required.
• Previous customer service experience and/or sales experience required.
• Must have excellent written and verbal communication skills.
• Ability to communicate effectively and develop rapport with prospective residents, the maintenance team, and fellow office colleagues.

This job description is not meant to cover or include all tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.

This position conducts all business in accordance with NewCastle Management Group's established policies and procedures, all Federal, State, and County Fair Housing Laws, the Americans with Disabilities Act, and all other laws pertaining to apartments.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.