Luxury Merchandise Operations Lead

The RealReal, Inc.; Perth Amboy (NJ); On-site; USD 57,000 - 81,000; Full time

Benefits offered by this job

Monthly food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off

State-of-the-art climate-controlled仓库

Benefits overview available

Job summary

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with hundreds of luxury experts working in our New Jersey and Arizona locations. As a Merchandise Operations Specialist, you will inspect items, gather key details, and prepare products for listing while upholding quality and efficiency in a fast-paced setting.

You will oversee VIP consignments, collaborate with the luxury consignments team, and support returns, authentication, and merchandising

Qualifications

• 1+ year of management experience in a related field.
• Strong time management and ability to prioritize tasks.
• Able to lead a large group in a team environment.
• Excellent communication and proactive problem solving.
• Comfortable in high-value, fast-paced settings.

Responsibilities

• Oversee VIP and vendor consignments.
• Collaborate with luxury consignment office to manage transfers to the warehouse.
• Provide coverage on receiving floor and assist with product questions and distribution to increase productivity.
• Point of contact for returns, authentication, merchandising, copywriting and inbound loading dock.
• Assist operation coordinators and exception specialists with product issues and exceptions.
• Conduct weekly and monthly audits to ensure SOP compliance.
• Uphold brand and condition standards.
• Maintain positive team culture and manage backlog and end-of-day reporting.
• Oversee inquiries for AZ receiving support and ensure timely responses.
• Oversee department product handlers and support staff.

Skills

Process improvement

Talent development

Management

Time management

Leadership by example

Communication

Can-do attitude

Detail oriented

High-value environment

Excel/Google Sheets

Tools

Excel/Google Sheets

Job description

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with hundreds of luxury experts working in our New Jersey and Arizona locations. As a Merchandise Operations Specialist, you will inspect items, gather key details, and prepare products for listing while upholding quality and efficiency in a fast-paced setting.

You will oversee VIP consignments, collaborate with the luxury consignments team, and support returns, authentication, and merchandising