Member Experience Concierge

Atlantic Fields Management LLC; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Contribution

Paid Time Off and Holidays

Employee meals and incentives

Professional development and upwardmob

Job summary

Atlantic Fields, located in Hobe Sound, FL, seeks a Member Services Coordinator to deliver exceptional experiences for members, guests, and prospects within Discovery Land Company’s Atlantic Fields club environment.

The role emphasizes greeting guests, managing profiles, coordinating itineraries, and supporting Club operations, with a focus on outstanding hospitality and proactive communication.

Qualifications

• High school diploma or equivalent.
• College degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Outgoing and well-spoken personality, able to interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Microsoft software and Canva, and a willingness to learn new computer programs that the Club utilizes.

Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
• Create invitations or fliers to distribute to membership regarding Club events.
• Assist with planning and promoting Club events.
• Work closely with Sales to create exceptional experiences for prospects/visitors.
• Provide support across Member Services and Club operations as needed, maintaining adaptability in a fast-paced environment.
• Other duties as assigned.

Skills

Hospitality experience

Customer service

Telephone communication

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

College degree in hospitality, communications/marketing, or public relations preferred

Tools

Microsoft Office

Canva

Job description

Atlantic Fields, located in Hobe Sound, FL, seeks a Member Services Coordinator to deliver exceptional experiences for members, guests, and prospects within Discovery Land Company’s Atlantic Fields club environment.

The role emphasizes greeting guests, managing profiles, coordinating itineraries, and supporting Club operations, with a focus on outstanding hospitality and proactive communication.